Refund policy

At Rising Aura, customer satisfaction is our top priority. If you are not completely satisfied with your purchase, we are here to help.

1. Refund Eligibility

We offer refunds under the following conditions:

You must request a refund within 3 days of receiving your order.
Items must be unused, in their original packaging, and in the same condition as received.
Refunds are applicable for defective, damaged, or incorrect products.

2. Non-Refundable Items

Certain products cannot be refunded due to hygiene and usage reasons. These include:

Personal care items (e.g., beauty products, cosmetics, makeup tools)
Sale or discounted items.
Items that show signs of use or damage caused by the customer.

3. How to Request a Refund

To request a refund:

Contact us at Info@risingauraofficial.com or via Instagram : Risingauraofficial.pk
Provide your order number, reason for the refund, and photos of the product (if applicable).
We will review your request and provide instructions for returning the product.

4. Return Shipping

Customers are responsible for the return shipping costs.
Shipping costs are non-refundable.

5. Refund Process

Once we receive and inspect the returned product, we will notify you of the refund approval or rejection.
Approved refunds will be processed within 7-10 business days.
Refunds will be issued through the original payment method or as store credit (based on your preference).

6. Late or Missing Refunds

If you have not received your refund within the stated time:

Check your bank account or payment method.
Contact your bank or payment provider; processing times may vary.
If you still need assistance, contact us at Info@risingauraofficial.com or via Instagram at : Risingauraofficial.pk

7. Exchanges

If you received a damaged, defective, or incorrect item, you are eligible for an exchange. Contact us within 48 hours of receiving the order for a swift resolution.